As we know the tiffin service business can be very competitive and challenging in terms of managing the day to day operations. In this competitive market how would you know it’s time to upgrade your operations with a tiffin service management software solution?. Let’s explore how you can determine that your tiffin service business is ready for a digital transformation by focusing on the common operational challenges tiffin service owners face on a daily basis.
1. Customer tiffin subscription management chaos
When spreadsheets and whatsapp notes just don’t cut it anymore
If your customer information is scattered across spreadsheets, WhatsApp messages and sticky notes, it’s a clear sign that your tiffin service business needs a software solution. Managing the customer information efficiently is a backbone of any tiffin service business.
Signs that you’re losing control over your customer management
- You can’t easily access individual customer preferences or delivery notes
- Managing active and upcoming expiring subscriptions is getting out of hand
- Difficulty in maintaining the adhoc requests from customers
- Unable to run marketing campaigns because of unavailability of previously subscribed customer’s data
How a tiffin service management software can help:
- Centralised customer data in the form of easily readable dashboards for quick data access and updates
- Daily reminders about upcoming expiring subscriptions and notifying customers about the same.
- A software with the ability to be integrated with your custom websites or shopify stores can help you add new customers automatically therefore leading to customer satisfaction
Did you know? Businesses that use CRM software see an average 29% increase in customer satisfaction.
2. Delivery dispatch disarray
From your kitchen to customer’s doorstep: A logistical nightmare
If managing your daily orders includes numerous telephonic or messaging conversations between your kitchen staff and delivery drivers, with orders getting lost in this transition, it’s time to upgrade your tiffin service business.
Red flags for delivery dispatch issues:
- Frequent miscommunication leading to lost orders or customers not receiving correct orders.
- Difficulty in assigning orders to right delivery partners.
- Drivers unable to follow the delivery instructions and sometimes leading to delayed deliveries.
- Facing difficulties in assigning quantity of specific plans per driver during dispatch
Software solutions for efficient tiffin service delivery management:
- A software that can reduce the need of real-time conversations between kitchen staff and drivers.
- A mobile application that assigns deliveries in a sequential order and includes all the necessary customer information for example: Delivery notes, Orders.
- The software should also include features like ability to capture the proof of delivery, automated real time updates to customers with accurate ETAs and live tracking
- A software which reduces your manual effort of counting the quantity of specific plans.
*Case Study: A homemade food tiffin service in Bangalore reduced order-to-delivery time by 25% after implementing delivery management software, ensuring hotter, fresher meals for customers.
3. No definite routes: When your tiffins are always lost
Your homemade food not reaching customer’s home
If you always find yourself for your staff sweating their brains out to make your fresh home cooked food be delivered to the right destination at the right time, it’s a silent alarm for you to wake up and find a software to optimise routes for your meal prep business.
Signs your tiffin delivery need a route optimisation
- Increased fuel costs due to unavailability of route optimisation.
- Disparity in the number of miles driven or number of deliveries completed by your drivers.
- Customer complaints about inconsistent delivery times for their daily homemade meals
How a software can optimise your homemade food deliveries
- A tool with the ability to optimise routes based on the location of delivery, capacity of drivers in terms of miles and load, ending address which can be your warehouse/ driver’s home can make your operations run smoothly and efficiently. If your software also keeps in account the “deliver by” time provided by your customers, you can get a great head start in this competitive market of tiffin services.
4. Kitchen stats: A mere game of guesswork ending with shortage/wastage of food and resources
Your kitchen feels like a war room
If you spend your nights worrying about how to manage the raw materials or your kitchen staff/ customers always complaining about shortage of materials/food or there’s large amounts of leftover homemade food on a daily basis, then, you have to give your kitchen data a digital upgrade. It will not only increase your profitability but also help you in maintaining customer satisfaction.
Signs you’re struggling with kitchen stats in your tiffin service
- Your trash bags are full of leftover home cooked food because of poor estimation.
- When shortage of food sounds like a usual day in the kitchen.
- Customers complaining about inconsistent meal proportions.
Kitchen management software solution for all your needs
- Give your tiffin service a software upgrade that can provide you with accurate stats on how much food you will need for the next day. Once you have this data, you will have control over the shortage or wastage of food which will eventually increase your profitability and customer satisfaction. You’ll not just be running a tiffin service; you’ll be running a well-oiled, data-driven culinary machine!
Conclusion: Digitally Revolutionising your Home cooked Food Tiffin Service Business
If in some way or the other your tiffin service business resembles with any of (or all) the signs, it’s a wake up call for you to take your homemade meal service business to the next level of digitisation. With a comprehensive software that is able to cater to all these problems under one umbrella you’ll be able to transform your local favourite tiffin centre into a modern model of food service in this competitive market where efficient business model and a great customer experience is the key to success.
Ready to take your tiffin service business to the next level? Start by analysing your current challenges and look for options available in the market for tools specifically designed for subscription-based home-cooked food delivery businesses.
Tired of half-baked solutions? TIFFY’s here to deliver! Our smart CRM imports customers, optimises routes, and serves up success for your tiffin service. Let’s get cooking! Check out our demo video for a comprehensive overview of our services that are specifically designed for subscription-based home cooked food delivery business.